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Terms of service
Welcome to our salon! Our main goal is the safety, health and emotional wellbeing of the animals in our care. We want every visit to run smoothly and without stress for your pets. Please read the following rules.
01Scope of services and pricing
- Trimming only within complete care
- For dogs, a breed-standard trim is only done as part of complete care (bathing, blow-drying, brush-out, trim). We also offer a hygiene package, the same care without the trim. We do not carry out a separate trim or brush-out on a dog that has not been washed in the salon first.
- How the price is set
- The prices in the price list are indicative. The exact price is always set at drop-off, before the procedure begins, based on the current condition and quality of the coat.
- Surcharged work
- Work beyond standard care (removing ticks or fleas, extremely matted coats, handling an aggressive animal) is billed as an additional surcharge according to the current price list.
02Booking, cancellation and lateness
- Cancelling an appointment
- If you need to move your appointment, please let us know in advance, no later than 24 hours before the visit.
- Up to 15 minutes late
- The procedure goes ahead in full, though small imperfections are possible.
- 15–25 minutes late
- Only the hygiene service will be carried out, and the full price still applies.
- More than 25 minutes late
- We have to cancel or move the appointment to another day so that the following clients are not delayed.
- No-show without notice
- In case of late cancellation or a no-show without notice, we reserve the right to require a 100% deposit in advance for any future booking.
03Preparing your pet before the visit
- Feeding and walking
- Do not feed your pet for roughly 2 hours before the procedure, and give them a proper walk before entering the salon.
- Washing at home
- Do not wash your dog at home right before the visit, and keep them out of wet grass.
- Behaviour
- Let us know in advance if your pet has any behavioural particularities (fear, nervousness, aggression, a dislike of the dryer or of nail trimming). It helps us choose the right, gentle approach.
04Health and parasites
- Vaccination and health
- We accept only vaccinated and healthy animals. If your dog or cat is not feeling well, please rebook in good time.
- Health limitations
- The owner must declare health limitations in advance (epilepsy, heart defects, allergies, recent surgery, older age, sensitive areas). The salon is not liable for complications arising from hidden or undeclared health conditions.
- Skin conditions
- We do not groom animals with skin problems. The procedure is possible only with confirmation from a vet that the condition is not infectious.
- Extra disinfection
- If we find fleas or other parasites during the appointment, we add a surcharge for anti-parasitic shampoo and extraordinary disinfection of the premises and tools. In case of heavy infestation we reserve the right to stop immediately and return the pet to the owner, so that the health of other clients is not put at risk.
05Matted coats and grooming
- Dirty coats
- We do not cut or clip extremely dirty coats full of sand or mud, because it damages and blunts the tools.
- Mats and felting
- We do not put animals through painful de-matting of extremely felted coats. In such cases we gently shorten or clip the coat instead. The owner is always informed of this beforehand or during the procedure.
- Skin reaction after de-matting
- When a felted coat is removed, the skin underneath may show temporary redness, itching or irritation that was hidden under the accumulated hair. This reaction is not a defect in the service provided.
06Specific rules and our approach to care
- Shaving cats
- For safety and health reasons we do not shave cats.
- Natural care
- We do not dye animals' coats. We work exclusively with natural, safe and gentle care.
07In the salon, and safety
- Owner presence
- Owners are not allowed in the working area. Dogs become agitated in the presence of their owner, which increases the risk of injury when sharp tools are in use. Entry to the working area is possible exceptionally, only by prior arrangement and for a surcharge.
- Collecting your pet
- Please do not arrive before we call or text you (roughly 15–30 minutes in advance). Arriving early breaks the dog's concentration and makes finishing the work harder.
- Aggressive behaviour
- In case of strong aggression, where the animal or the groomer risks injury, we reserve the right to end the procedure early.
- First aid
- If an animal's health suddenly deteriorates, the salon is entitled to contact a veterinary service at the owner's expense.
- CCTV
- The salon premises are monitored by a recording CCTV system, for the safety of the animals, the protection of property and documentation of the procedures.
08Discounts, loyalty programme and data protection
- Regular-visit discount (−10%)
- With regular care every 4 weeks you receive a 10% discount. It applies from the second and every following procedure.
- Loyalty card
- Issued at your first visit; it can be kept by you or held in the salon.
- Every 10th visit is free.
- Valid for one specific pet only. Cards cannot be combined across several animals.
- Photos and video
- During the procedure we take photos and video for our portfolio and social media. If you would prefer your pet not to be published, please tell us in advance.
- Data protection
- We process personal data in accordance with the GDPR.
A question about the rules?
Call us or send a WhatsApp message. We are happy to explain anything before you book.